content top

FAQ’s

Welcome to our Frequently Asked Questions Page.

What is green screen photography?

With green screen, we are able to digitally remove the green backdrop and replace it with the backdrop of your choice. This option allows you to add your personal touch and to be creative. You can choose a backdrop that matches your personality or your clothing. Online, you can visualize your photo on the many backdrops that we offer in order to choose the perfect one for you!

Do you offer retouch?

Yes, you can purchase a retouch option with all our programs. Our basic retouch consist of correcting facial blemishes however if you have any special requests we would be happy to do them for you. If additional charges would apply we will notify you.

How does ordering online work?

Purchasing your photos online is very safe and easy.

  • On each page you will find detailed notes to help you with your order.

With a few easy steps, you will be able to:

  • See your photos;
  • Try different backdrops and pick your pose;
  • Choose and order your package;
  • Order from our personalized signature products;
  • Purchasing the digital files of your photos;
  • Safely pay online with your credit card (Visa, Master Card or American Express) or by debit!
  • Choose to get your order ship to your League or to your residence.

 What do I get if I purchase the digital images?

  • We will send you your photo by email.
  • The advantages of purchasing the digital images:
  • You will always have access to your images on your computer;
  • You will be able to see your photos at anytime;
  • A CD or a USB stick is easy damage or to lose. By downloading your images, you are able to keep them safely on your computer and make proper backups.
  • With these images, you will also be able to print your photos as large as 11×14 or as little as you wish.

This option allows you to:

  • Download the digital files quickly;
  • Use your images as much as you like; without violating the copyright of the Photographer;
  • Print photos, make slide shows, create montages or make cards. The possibilities are endless!

Photo delivery and delays ?

  • Photos are normally delivered to the Association within 4 weeks or sooner.  Please don`t hesitate to contact us if you have any concerns.

What is the Satisfaction Policy ?

  •  If important for us that you enjoy your photos. We Guarantee a full refund if you are not satisfied with the quality of your order.
  • Digital images are not refundable unless the quality of the image is not acceptable.
  • There is a 30 day limit on any returns.

Are my images safe on your Website ?

Absolutely! Our website is at the cutting edge of online security protection technology. Student`s names are not visible on the website and that information is kept on our internal software only for purposes of administering the ordering process. Your password is generated by a sophisticated software product that never two similar passwords.

In terms of monetary transactions online, we deal with PAYPAL service that offers a high level of protection. You can pay with your PayPal account or if you wish to pay your order by credit card of your choice or debit.